Terms & Conditions

Our website provides wholesale products and business services to registered buyers and users. By accessing our platform, you agree to:

• Lawful Use: Use the website and services only for lawful business purposes in compliance with all applicable federal, provincial, and local laws
• Accurate Information: Provide complete, accurate, and truthful information when registering, placing orders, or communicating with us
• System Integrity: Not attempt to disrupt, damage, or compromise our website's functionality, security, or infrastructure
• Authorized Access: Access only areas of the website you are authorized to view and use
• Professional Conduct: Maintain professional and respectful conduct in all interactions with our team and other users

Age Restrictions: You must be at least 19 years old (or the legal age of majority in your province/state) to create an account, place orders, or use our services. Products sold on this website may be age-restricted and subject to government regulations.

Creating a wholesale account with Dream Wholesale requires you to meet specific criteria and maintain account security.

Registration Requirements:

• Business Verification: Valid business license, tax ID, or business registration documents may be required
• Identity Verification: Government-issued ID and proof of business address
• Contact Information: Valid email address, phone number, and business address
• Payment Method: Valid payment method on file for processing orders

Account Security & Responsibilities:

• You are responsible for maintaining the confidentiality of your login credentials (username and password)
• You must notify us immediately of any unauthorized use, security breach, or suspicious activity on your account
• You accept full responsibility for all activities conducted under your account, including purchases and communications
• Dream Wholesale is not liable for losses resulting from unauthorized use of your account due to your failure to maintain security
• You agree not to share your account credentials with unauthorized individuals or third parties

Account Approval: Dream Wholesale reserves the right to approve or decline account registrations at our discretion. We may request additional documentation or information before activating wholesale accounts.

We make every reasonable effort to display accurate product information, including descriptions, specifications, prices, images, and availability. However, due to the nature of wholesale operations and multiple supply channels, discrepancies may occur.

Product Accuracy:

• Descriptions: Product descriptions are provided for informational purposes and may vary slightly from actual items
• Images: Photos are representative and may not reflect exact product appearance, color, or packaging
• Specifications: Technical specifications, dimensions, and weights are approximate and subject to manufacturer changes
• Availability: Stock levels are updated regularly but are not guaranteed and may change without notice

Third-Party Information: Some product details are sourced from manufacturers and suppliers. Dream Wholesale does not verify the accuracy of all third-party claims, specifications, or marketing materials.

Disclaimer:

• We are not liable for typographical errors in product descriptions, pricing, or specifications
• All products are sold "as-is" unless explicitly covered by a manufacturer's warranty
• We do not guarantee the suitability of products for any specific purpose beyond general descriptions
• Product formulations, designs, and packaging may change without notice due to manufacturer updates

When placing an order on our website, you confirm that you have the legal authority and financial capacity to complete the transaction.

Order Confirmation:

• Orders are not confirmed until payment is successfully processed and verified
• You will receive an email confirmation once your order is accepted and processed
• Order confirmation does not guarantee product availability or shipment timing
• We reserve the right to decline, cancel, or place orders on hold pending additional verification

Accepted Payment Methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal and other authorized payment gateways
• Wire transfer or direct deposit (for approved wholesale accounts)
• Net payment terms (subject to credit approval)

Payment Security:

• All payment transactions are processed through secure, PCI-DSS compliant payment gateways
• Dream Wholesale does not store your full credit card information on our servers
• Payment information is encrypted during transmission using industry-standard SSL/TLS protocols

Order Cancellation & Refusal Rights:

• We reserve the right to cancel or refuse any order at our discretion, including but not limited to:
  • Suspected fraudulent activity or payment disputes
  • Inaccurate or incomplete shipping/billing information
  • Product unavailability or inventory discrepancies
  • Pricing errors or system malfunctions
  • Violation of our Terms & Conditions or business policies
• If an order is canceled after payment, a full refund will be issued within 5-10 business days

Taxes & Fees:

• All prices are in Canadian Dollars (CAD) unless otherwise specified
• Applicable federal and provincial sales taxes (GST/HST/PST) will be calculated based on your shipping address
• Additional customs duties, import fees, or border taxes may apply for international orders (customer's responsibility)

Pricing Policy:

• All prices displayed on our website are subject to change without prior notice
• Wholesale pricing tiers may vary based on order volume, customer status, and promotional periods
• Prices listed do not include applicable taxes, shipping charges, or handling fees unless explicitly stated
• We strive to maintain accurate pricing but reserve the right to correct errors or omissions

Pricing Errors:

• If a product is listed at an incorrect price due to system error or data entry mistake, we reserve the right to:
  • Cancel the order and notify you of the error
  • Offer you the opportunity to purchase at the correct price
  • Issue a full refund if you choose not to proceed
• Dream Wholesale is not obligated to honor obviously incorrect prices (e.g., $1 for a $100 product)

Product Availability:

• Stock availability is displayed in real-time but is not guaranteed until order confirmation
• High-demand items may sell out quickly, and inventory levels can change between viewing and checkout
• If an item becomes unavailable after order placement, we will contact you to discuss alternatives or refund options
• Back-ordered items will be communicated with estimated restock dates (subject to supplier availability)

Dream Wholesale partners with trusted carriers to deliver your orders safely and efficiently. However, delays may occur due to factors beyond our control.

Shipping Methods & Carriers:

• Canada Post, UPS, FedEx, Purolator, and other authorized carriers
• Shipping methods and carriers are selected based on destination, weight, and order value
• Expedited and express shipping options available at checkout (additional fees apply)

Shipping Charges:

• Calculated at checkout based on:
  • Package weight and dimensions
  • Shipping destination (address)
  • Selected shipping method (standard, expedited, express)
  • Order value and volume discounts
• Free shipping promotions may be offered on qualifying orders (terms apply)
• Rural, remote, or northern addresses may incur additional surcharges

Delivery Timeframes:

• Estimated delivery times are provided as guidance only and are not guaranteed
• Business days exclude weekends, holidays, and carrier service interruptions
• Processing time (1-3 business days) is separate from transit time
• International orders may take longer due to customs clearance procedures

Risk of Loss & Title Transfer:

• Risk of loss and title to products pass to the buyer upon delivery to the carrier
• Dream Wholesale is not responsible for lost, stolen, or damaged packages after carrier pickup
• Claims for lost or damaged shipments must be filed with the carrier and Dream Wholesale customer service
• Signature requirements may apply for high-value orders

Tracking Information:

• Tracking numbers provided via email once order ships
• Track shipments on carrier websites or through your Dream Wholesale account dashboard
• Allow 24-48 hours after shipment for tracking information to update

Delays & Issues:

• Delays may occur due to weather, natural disasters, customs holds, carrier strikes, or peak holiday periods
• Dream Wholesale is not liable for shipping delays caused by circumstances beyond our reasonable control
• Contact customer service if your order does not arrive within the expected timeframe

We strive for complete customer satisfaction. For detailed information on returns, refunds, and warranty policies, please review our comprehensive Returns & Refunds Policy.

Return Eligibility:

• Return requests must be made within the specified timeframe after delivery (see Returns Policy)
• Products must be unused, unopened, and in original packaging to qualify for returns
• All returns require a valid Return Merchandise Authorization (RMA) number
• Returns without an RMA will be rejected and returned to sender at customer's expense

Non-Returnable Items:

• Coils, pods, replacement parts, accessories, snacks, and consumables
• Opened health and hygiene products, food items, beverages
• Clearance items, final sale products, or promotional bundles
• Products damaged due to misuse, mishandling, or customer error

Refund Processing:

• Refunds issued after inspection of returned items (up to 14 business days)
• Refund method: original payment method or store credit (at Dream Wholesale's discretion)
• Restocking fees may apply (10% for customer error returns)
• Shipping charges are non-refundable unless return is due to our error

Order Cancellations:

• Orders can be canceled before shipment by contacting customer service immediately
• Once an order has shipped, standard return procedures apply
• Cancellation of custom or special orders may be subject to fees

All content, materials, and intellectual property on the Dream Wholesale website are protected by copyright, trademark, and other applicable laws.

Ownership & Copyright:

• All website content (text, graphics, logos, images, videos, designs, layouts) is the property of Dream Wholesale or our licensors
• Product images and descriptions may be proprietary to manufacturers and suppliers
• Website code, structure, and functionality are protected intellectual property
• Database compilation and organization is proprietary to Dream Wholesale

Trademarks & Brand Names:

• Dream Wholesale name, logo, and associated marks are registered trademarks
• Third-party brand names, trademarks, and logos displayed on our site are property of their respective owners
• Use of trademarks does not imply endorsement by or affiliation with trademark owners (unless explicitly stated)

Prohibited Uses:

• You may NOT:
  • Copy, reproduce, distribute, or republish website content without written permission
  • Use our trademarks, logos, or brand names without authorization
  • Extract, scrape, or harvest data from our website using automated tools
  • Create derivative works based on our content or intellectual property
  • Frame, mirror, or replicate any portion of our website
  • Remove or alter copyright notices, trademarks, or proprietary markings

Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal or business wholesale purchasing purposes only.

To maintain a safe, secure, and professional platform for all users, the following activities are strictly prohibited:

System Interference & Security:

• Attempting to gain unauthorized access to our systems, servers, or databases
• Using automated scripts, bots, spiders, or scraping tools to extract data
• Introducing viruses, malware, or malicious code to our website
• Disrupting or interfering with website functionality or server performance
• Bypassing security measures, authentication systems, or access controls

Fraudulent & Illegal Activities:

• Using stolen credit cards or fraudulent payment methods
• Creating multiple accounts to abuse promotions or evade restrictions
• Providing false, misleading, or fraudulent information during registration or checkout
• Engaging in money laundering or other illegal financial activities
• Purchasing products for illegal resale or distribution

Content & Communication Violations:

• Posting or transmitting unlawful, threatening, harassing, or defamatory content
• Uploading content that infringes on intellectual property rights of others
• Spamming, phishing, or sending unsolicited commercial messages
• Impersonating Dream Wholesale staff, other users, or businesses

Business Practice Violations:

• Reselling products in violation of manufacturer agreements or territorial restrictions
• Misrepresenting products or making unauthorized health/medical claims
• Selling to minors or facilitating illegal distribution of age-restricted products
• Reverse engineering, decompiling, or attempting to discover source code

Consequences of Violations:

• Immediate account suspension or termination without refund
• Cancellation of pending orders and revocation of store credit
• Legal action and cooperation with law enforcement agencies
• Liability for damages caused by prohibited activities

Website "As-Is" Provision:

• The Dream Wholesale website and all services are provided "AS-IS" and "AS-AVAILABLE" without warranties of any kind
• We do not guarantee uninterrupted, error-free, or secure operation of the website
• We make no warranties regarding accuracy, reliability, or completeness of website content

Disclaimer of Warranties:

• Dream Wholesale disclaims all warranties, express or implied, including but not limited to:
  • Warranties of merchantability and fitness for a particular purpose
  • Warranties of non-infringement
  • Warranties arising from course of dealing or usage of trade
• We do not warrant that products will meet your specific requirements or expectations
• Product performance, longevity, and suitability are not guaranteed beyond manufacturer specifications

Limitation of Liability:

• To the maximum extent permitted by law, Dream Wholesale shall not be liable for:
  • Indirect, incidental, consequential, or punitive damages
  • Lost profits, revenue, data, or business opportunities
  • Personal injury or property damage (except where prohibited by law)
  • Damages arising from use or inability to use the website or products
  • Third-party claims or actions
• Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim

Third-Party Links & Content:

• Our website may contain links to third-party websites or services not owned or controlled by Dream Wholesale
• We are not responsible for content, privacy policies, or practices of third-party sites
• Links do not constitute endorsement of third-party products, services, or information

Force Majeure:

• Dream Wholesale is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:
  • Natural disasters, severe weather, or environmental events
  • War, terrorism, civil unrest, or government actions
  • Strikes, labor disputes, or supply chain disruptions
  • Pandemics, epidemics, or public health emergencies
  • Power outages, telecommunications failures, or cyber attacks

Informal Resolution:

• Before initiating formal proceedings, parties agree to attempt informal resolution through good-faith negotiations
• Contact our customer service team to discuss disputes and potential resolutions
• Most issues can be resolved quickly through direct communication

Binding Arbitration:

• Any dispute, claim, or controversy arising from these Terms or use of our services shall be resolved through binding arbitration
• Arbitration shall be conducted in Ontario, Canada under Canadian arbitration rules
• Each party shall bear their own costs and fees (unless otherwise awarded by arbitrator)
• Arbitration decisions are final and binding, with limited grounds for appeal

Class Action Waiver:

• You agree to resolve disputes on an individual basis only
• You waive the right to participate in class actions, class arbitrations, or representative proceedings
• Claims may not be consolidated or joined with claims of other users

Exceptions to Arbitration:

• Either party may seek injunctive relief in court for intellectual property violations
• Small claims court proceedings may be pursued if claims fall within jurisdictional limits

Termination by Dream Wholesale:

• We reserve the right to suspend or terminate your account immediately, without notice or liability, for:
  • Violation of these Terms & Conditions
  • Fraudulent or illegal activity
  • Abuse of return policies or chargebacks
  • Non-payment or payment disputes
  • Providing false or misleading information
  • Any reason at our sole discretion

Effect of Termination:

• Upon termination:
  • Your right to access and use the website immediately ceases
  • All pending orders may be canceled without refund
  • Store credit and promotional balances are forfeited
  • Outstanding payment obligations remain enforceable

Termination by User:

• You may request account closure at any time by contacting customer service
• Unused store credit may be refunded at our discretion (subject to terms)
• Termination does not relieve you of obligations for completed transactions

Survival of Terms:

• Sections relating to intellectual property, limitation of liability, indemnification, and dispute resolution survive account termination

Applicable Law:

• These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario, Canada
• Federal laws of Canada apply where applicable
• International laws and treaties apply to cross-border transactions

Jurisdiction & Venue:

• Any legal action or proceeding shall be brought exclusively in the courts of Ontario, Canada
• You consent to personal jurisdiction and venue in Ontario courts
• You waive any objection to jurisdiction or venue in Ontario

International Users:

• Users accessing the website from outside Canada do so at their own risk
• You are responsible for compliance with local laws and regulations
• Import duties, taxes, and customs fees are the buyer's responsibility

Right to Modify:

• Dream Wholesale reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice
• Changes may be made to reflect:
  • Changes in business practices or operational procedures
  • Legal or regulatory requirements
  • New features, products, or services
  • Industry standards and best practices

Notification of Changes:

• Revised Terms will be posted on this page with an updated "Last Updated" date
• Material changes may be communicated via email to registered users
• It is your responsibility to review these Terms periodically

Acceptance of Revised Terms:

• Continued use of the website after changes are posted constitutes acceptance of the revised Terms
• If you do not agree with changes, you must discontinue use of the website and services